Cookie Policy

This Cookie Policy explains how [Timeless Travels / full legal entity name] (“Timeless Travels”, “we”, “ us” or “our”) uses cookies and similar technologies on the website [www.___________] and related services (the “Platform”). It should be read together with our Privacy Policy and Data Protection Policy.

Applicable law. To the extent cookies collect or process personal data, we do so in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Information Technology Act, 2000. For visitors located in the European Economic Area or the United Kingdom, we additionally seek to align with the ePrivacy Directive (2002/58/EC) and the GDPR/UK GDPR, which require consent for non-essential cookies.

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences, and understand how the website is used.

We also use similar technologies such as pixels, tags, local storage, and software development kits, which are covered by this Policy and referred to collectively as “cookies”.

(a) Strictly necessary cookies. These are essential for the Platform to function — for example, to enable secure log-in, maintain your session, process a booking, and remember items in your cart. They cannot be switched off and do not require consent.

(b) Functional cookies. These remember your preferences (such as language, currency, or region) to provide enhanced features.

(c) Performance and analytics cookies. These help us understand how visitors use the Platform (pages visited, errors encountered) so we can improve it. We may use third-party analytics providers for this purpose.

(d) Advertising and targeting cookies. These are used to deliver relevant advertising and to measure the effectiveness of marketing campaigns, and may be set by third-party advertising partners.

Non-essential cookies (categories (b), (c) and (d)) are placed only where you have given your consent through our cookie banner or preference centre.

Session / authentication — Category: Strictly necessary. Purpose: Secure log-in and booking session. Duration: Session.

Preference cookies — Category: Functional. Purpose: Language, currency and region preferences. Duration: Up to 12 months.

Analytics (e.g. third-party analytics) — Category: Performance. Purpose: Usage measurement and improvement. Duration: Up to 24 months.

Advertising cookies — Category: Advertising. Purpose: Relevant ads and campaign measurement. Duration: Up to 12 months.

Payment gateway cookies — Category: Strictly necessary. Purpose: Secure payment processing. Duration: As set by provider.

Maps / embedded content — Category: Functional. Purpose: Display property location and media. Duration: As set by provider.

The specific cookies, providers and durations may be updated from time to time and are listed in our cookie preference centre.

Strictly necessary cookies are used on the basis of our legitimate need to operate the Platform and provide the services you request.

All other cookies are used only with your consent, obtained through the cookie banner presented when you first visit the Platform.

Where cookies collect personal data, such processing is governed by the DPDP Act and our Privacy Policy. You may accept, reject, or customise non-essential cookies at any time.

You can manage your cookie preferences at any time through our cookie preference centre on the Platform.

You can also control cookies through your browser settings — most browsers allow you to block or delete cookies, and to be notified when a cookie is set.

Please note that blocking strictly necessary cookies may affect the functioning of the Platform and your ability to complete a booking.

Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Some cookies are placed by third parties, such as analytics providers, advertising networks, payment gateways, map providers, and embedded content providers.

These third parties process data in accordance with their own privacy and cookie policies, and we encourage you to review them.

We do not control third-party cookies.

Some browsers offer a “Do Not Track” signal. As there is no uniform industry standard for responding to such signals, the Platform may not respond to them; however, you can control tracking through the cookie preference centre and your browser settings.

We may update this Cookie Policy from time to time. The updated version will be posted on the Platform with a revised “Last updated” date.

For any questions, or to exercise your rights in respect of personal data collected through cookies, please contact our Grievance Officer at [grievance@___________].