Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the website [www.___________] and related booking services (the “ Platform”) operated by [Timeless Travels / full legal entity name] (“Timeless Travels”, “we ”, “us” or “our”). By accessing, browsing, registering on, or making a booking through the Platform, you (“you”, “User” or “ Guest”) agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and Data Protection Policy, each of which is incorporated by reference.

Applicable law. These Terms are framed in accordance with the Indian Contract Act, 1872; the Information Technology Act, 2000 (including Section 79 and the rules thereunder) and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020; and other Applicable Law in force in India.

You must be at least eighteen (18) years of age and competent to contract under the Indian Contract Act, 1872 to make a booking. By using the Platform, you represent that you meet these requirements and that all information you provide is true and accurate. If you do not agree to these Terms, you must not use the Platform.

Timeless Travels offers short-stay villas and holiday properties for booking through the Platform. We do not own the properties listed. We make properties available under lease or commercial arrangements entered into with the respective property owners or their authorised custodians (“ Property Owners”), which entitle us to offer those properties for short-term stays. When you make a booking, your booking contract for the stay is with Timeless Travels on these Terms, subject to the property-specific rules and the disclaimers set out below. Certain aspects of the physical property, its amenities, and on-site services are provided or controlled by the Property Owner.

You may need to create an account to make a booking. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate, current, and complete information and to keep it updated.

We take reasonable care to describe properties accurately based on information available to us and from Property Owners; however, descriptions, images, amenities, and availability are indicative and may change. Prices are displayed in [currency] and are inclusive or exclusive of applicable taxes as indicated at checkout. Applicable Goods and Services Tax (GST) and any other statutory levies, and any security deposit, cleaning, or additional-guest charges, will be shown before you confirm. A booking is confirmed only upon our written or electronic confirmation and receipt of the required payment.

Payments are processed through third-party payment gateways. By making a payment, you authorise us and our payment partners to charge the applicable amount. We do not store your full card or bank details. You agree to bear any bank or gateway charges as indicated.

Cancellations, modifications, and refunds are governed by the cancellation policy applicable to your booking, which is displayed at the time of booking and forms part of these Terms. Refunds, where due, will be processed to the original payment method within the timelines stated in that policy, subject to applicable deductions. We may cancel a booking due to unavailability, force majeure, or circumstances beyond our control, in which case we will offer a comparable alternative where possible or a refund as per the applicable policy.

You agree to: (a) use the property solely for lawful, peaceful residential holiday purposes and not for any commercial, unlawful, or nuisance-causing activity; (b) not exceed the maximum permitted occupancy; (c) comply with the property-specific house rules, check-in and check-out times, and local laws and regulations; (d) provide valid government-issued identification for yourself and your co-guests as required for statutory guest registration; (e) take due care of the property and its contents; and (f) be responsible for any loss or damage caused by you or your guests, which may be recovered from the security deposit or otherwise. You confirm you are authorised to share the details of co-guests included in your booking.

A refundable security deposit may be required. We (or the Property Owner) may deduct from the deposit, or otherwise recover from you, the cost of any damage, loss, excess cleaning, or breach of house rules attributable to you or your guests, subject to reasonable evidence.

You acknowledge that the availability and condition of a property depend on our arrangements with the relevant Property Owner. We are not responsible for acts, omissions, or defaults of Property Owners beyond our reasonable control, but we will make reasonable efforts to assist you and to provide a suitable alternative or refund where a property becomes unavailable through no fault of yours.

You must not: use the Platform for any unlawful or fraudulent purpose; upload or transmit content that is defamatory, obscene, infringing, or unlawful; attempt to gain unauthorised access to the Platform or its systems; introduce viruses or malicious code; scrape, copy, or misuse listings or content; or interfere with the Platform’s operation. Prohibited content and conduct include those specified under Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

All content on the Platform — including text, graphics, logos, images, and software — is owned by or licensed to Timeless Travels and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other Applicable Law. You may use the Platform only for personal, non-commercial booking purposes and must not reproduce, distribute, or exploit any content without our prior written consent.

If you submit reviews, ratings, photographs, or other content, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce such content in connection with the Platform, and you represent that it is accurate, lawful, and does not infringe any third-party rights. We may moderate or remove content at our discretion.

The Platform may contain links to third-party websites or services (such as payment gateways and map providers). We are not responsible for the content, policies, or practices of such third parties, and your use of them is at your own risk.

The Platform and the properties are offered on an “as available” basis. To the fullest extent permitted by Applicable Law, and without excluding or limiting any rights you have under the Consumer Protection Act, 2019 that cannot be excluded, we do not warrant that the Platform will be uninterrupted or error-free, or that property descriptions, images, or third-party information are complete or free of error. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under Applicable Law.

To the fullest extent permitted by Applicable Law, our total liability arising out of or in connection with a booking shall not exceed the total amount paid by you for that booking. We shall not be liable for indirect, incidental, or consequential losses, or for losses arising from acts or omissions of Property Owners or third parties beyond our reasonable control. This Clause does not exclude any non-excludable statutory rights you may have as a consumer.

You agree to indemnify and hold harmless Timeless Travels, its officers, employees, and Property Owners from and against any claims, losses, liabilities, and expenses arising out of your breach of these Terms, your misuse of the Platform or a property, or your violation of Applicable Law or the rights of any third party.

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, epidemics or pandemics, governmental actions or restrictions, strikes, or failures of utilities or telecommunications.

To the extent we act as an intermediary in respect of third-party content, we rely on the safe-harbour provisions under Section 79 of the IT Act and the Intermediary Guidelines Rules, 2021. In accordance with those Rules and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Name: [__________] Designation: Grievance Officer Email: [grievance@___________] Address: [___________]

The Grievance Officer will acknowledge complaints within forty-eight (48) hours and endeavour to resolve them within the timelines prescribed under Applicable Law.

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall, so far as possible, be resolved amicably; failing which, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, with the seat and venue at [City], [State], and proceedings in English. Subject to the arbitration, the courts at [City], [State] shall have exclusive jurisdiction. Nothing in this Clause affects your right, as a consumer, to approach the consumer dispute redressal forums under the Consumer Protection Act, 2019.

We may update these Terms from time to time. The updated version will be posted on the Platform with a revised “Last updated” date, and your continued use of the Platform after such update constitutes acceptance of the revised Terms.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force. Our failure to enforce any right is not a waiver of it. You may not assign your rights under these Terms; we may assign ours to a successor. These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the Platform.

For any questions about these Terms, please contact us at [support@___________] or write to [Timeless Travels / full legal entity name], [address].